These guiding rules are central for the ITIL 4 framework and stand for a shift in the direction of a more versatile, consumer-centric, and built-in approach to IT service management in comparison with ITIL V3. e) Cutting prices for delivering the service with no negatively influencing the shopper's expectations. A https://esm93692.ampblogs.com/the-2-minute-rule-for-help-organizations-deliver-employee-services-70051778